Frequently Asked Questions

Payment is due on the day of your scheduled service. We accept the following payment methods: • Credit or debit card (processed securely through Square) • Cash • Zelle Please note: we do not accept checks at this time.

No. Most of our clients are not home during their scheduled cleaning. We operate Monday–Friday between 9:00 a.m. and 5:00 p.m., which works well for homes with daytime schedules. In these cases, clients typically provide a spare key, garage code, or lockbox access so our team can enter and secure the home before leaving.

Yes. Every recurring service (weekly, biweekly, or monthly) begins with an Initial Clean. This detailed top-to-bottom reset brings your home to our standard of clean before we begin maintaining it.

The first visit is more detailed because it prepares your home for ongoing care. Before starting recurring service, we recommend an Initial (Deep) Clean to bring your home up to our standard. This first cleaning focuses on removing built-up dirt, grime, and dust so future visits can focus on maintenance. Once this foundation is set, recurring cleanings take less time, which keeps ongoing service more efficient and cost-effective.

Your satisfaction matters to us. If you’re not fully satisfied, simply reach out within 24 hours of your cleaning and we’ll happily return to correct any missed areas, free of charge. We strive to earn your trust, your ongoing business, and your recommendation.

Our teams arrive between 8 AM – 3 PM. You’ll get a text when your Cleaning Pro is on the way. If you’d like a specific arrival window, let us know 48 hours in advance.

You may reschedule up to 48 business hours in advance. Cancellations with less than 48 hours’ notice, or if we cannot access your home, are billed the full cleaning fee (or $150 minimum).

Yes. We are fully insured, and all of our Cleaning Professionals are background-checked employees, not contractors.

Tips are never expected, but they are always appreciated. Some clients choose to tip after each visit, while others prefer to tip at the end of the year. If you’re looking for another great way to support our team, leaving a review on Google means the world to us. We truly appreciate your kind words and support!

We love pets! For safety, please secure them during your cleaning. We cannot clean homes with flea infestations or handle animal waste.

We proudly serve Apex, Cary, and Morrisville.

To keep everyone safe and protect your home, there are a few things we aren’t able to do: • Move heavy furniture • Wash dishes or laundry • Clean garages, patios, porches, or walls • Use ladders higher than two steps • Handle biohazards or pet waste • Provide post-construction cleanings

We provide all the cleaning products and tools needed. We just ask that a toilet brush be available at each toilet for proper bowl cleaning.

In the unlikely event that something is damaged, we will credit your account for repairs or replacements up to $200. For larger claims, your homeowner’s insurance may need to be utilized. To help prevent accidents, we kindly recommend moving any fragile or irreplaceable items before our team arrives.

No. For security reasons, we recommend using a lockbox. This allows our team to access your home, complete the cleaning, and securely return the key afterward.